FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How do I track my order?
You’ll receive a tracking number via email once your order ships. Allow 24 hours for tracking information to activate.
What are your shipping options?
We offer:
- Standard shipping (3-5 business days)
- Express shipping (1-2 business days)
- International shipping (5-10 business days)
PAYMENTS
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use SSL encryption and PCI-compliant payment processors.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery for unworn items with original tags and packaging.
How do I initiate a return?
- Log in to your account
- Select the order you wish to return
- Follow the return authorization process
PRODUCT CARE
How should I care for my items?
Each product includes specific care instructions. Generally, we recommend:
- Hand washing for delicate items
- Air drying
- Using mild detergents
SIZING
How do I choose the right size?
Refer to our detailed size chart on each product page. When in doubt, we recommend sizing up.
ACCOUNT MANAGEMENT
How do I reset my password?
Use the “Forgot Password” link on the login page to receive reset instructions via email.
GIFT SERVICES
Do you offer gift wrapping?
Yes, select gift wrapping at checkout for an additional fee.
SUSTAINABILITY
What are you doing to reduce environmental impact?
We use:
- Recycled packaging materials
- Eco-friendly production methods
- Sustainable fabrics where possible