SHIPPING & RETURNS POLICY
Last Updated: [Date]
SHIPPING INFORMATION
1. Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays). During peak periods, processing may take 3-5 business days.
2. Shipping Options & Costs
- Standard Shipping (3-5 business days): Free on orders over $100 / $5.95 otherwise
- Express Shipping (1-2 business days): $14.95
- International Shipping (5-15 business days): Calculated at checkout
3. Order Tracking
- Tracking numbers are emailed once your order ships
- Allow 24 hours for tracking to activate
- Contact the carrier directly for delivery inquiries
4. International Orders
- Customers are responsible for customs fees & import taxes
- Shipping costs are non-refundable for international returns
RETURNS & EXCHANGES
1. Return Eligibility
- 14-day return window from delivery date
- Items must be unworn, unwashed, with original tags & packaging
2. How to Return
- Log in to your account
- Select the order to return
- Print the prepaid return label (domestic orders only)
- Ship within 7 days of approval
3. Refund Process
- 5-10 business days after we receive your return
- Refund issued to original payment method
- Original shipping costs non-refundable
4. Exchanges
- Available for size exchanges only (subject to stock)
- Contact us within 48 hours of delivery
FAQ
Q: Can I change my shipping address after ordering?
A: Only if requested before shipment. Contact us immediately.
Q: Who pays for return shipping?
A: We cover domestic returns. International customers pay return shipping.
Q: What if my item arrives damaged?
A: Email photos within 48 hours for a replacement/refund.
Q: Are sale items returnable?
A: Only if defective. Final sale items are marked clearly.